What to Expect As An Agent
 

• Assist customers with billing or video technical repair inquiries

• Review, analyze and respond to customers’ billing inquiries

• Resolve customers’ open issues or questions

• Troubleshoot technical issues

• Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service

• Strive to resolve technical issues on the first call

• Knowledge of processes and policies

• Build trust and rapport with the customer through clear, respectful interaction

• Understand “client call flow”

• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).

• Correctly code the sale accurately and completely for the installer

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Capabilities of Top Performing Agents for this Program
 

• Deliver fluent written and verbal English

• Demonstrate a proven ability to deal with challenging customers and situations

• Be confident in the ability to achieve metrics

• Build and maintain strong working relationships through exceptional communication

• Provide proven problem-solving capabilities to deliver practical solutions

 

Equipment Requirements

 

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

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MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

**Any other equipment needed will be advised of upon enrollment**

 

Available Hours

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Sunday- Saturday: 8 AM – 12 PM ET & 5 PM – 10 PM ET
 

Client requests agents service 20 hours per week,

(7.5 hours) required on Saturday, Sunday or Monday or a combination of all three.

 

Starting Pay: $11.00 per hour

 

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