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What to Expect As An Agent
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Assist members in placing their wait-list requests for a resort that is currently unavailable.
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Offer members alternative vacation options if their first choice is unavailable
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Sell membership packages by advising members of the features and benefits of the Core, Gold, and Platinum levels as well as all Interval products.
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Solve member concerns for first call resolution, ultimately avoiding escalation.
Capabilities of Top Performing Agents for this Program
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Deliver fluent written and verbal English
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Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
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Skill and efficiency in writing and verbal communication
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Knowledgeable, friendly and eloquent customer service
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Showcasing expert sales techniques and ability to overcome customer objection
Equipment Requirements
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 7, 8, 8.1 or Windows 10
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
MAC Requirements:
Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
64 GB total Hard Drive or higher.
4 GB of RAM or better
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours
Sunday 11:30 AM – 3:00 PM EST
Tue - Thurs 6:30 PM – 9:00 PM EST
Saturday 8:00 AM – 3:00 PM EST
Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday or a combination of both.
Starting Pay: $9.00 per hour